Returns & Warranty

Due to the nature of our business, we have a strict returns policy for our products. Claims must be made within 2 working days of receiving the product.
We are very proud of the quality of our products and back this with a 12 months structural warranty on all letterboxes and letters.
Custom made products can’t be exchanged or returned. Letterboxes can only be exchanged if they’re in original condition; no scratches or marks.
Stock numbers and letters may be exchanged.
Tea-staining is not covered by warranty.
In coastal areas small rust spots, called tea staining can appear on the brushed stainless steel. Tea-staining can be removed with most stainless steel cleaners or might be avoided using the product called “Nano Coat 2 in 1”
Marine grade 316 s/s is more resistant to tea staining but the stainless-steel product still has to be regularly cleaned to avoid it.